Refund & Return Policy
At ZINA, each abaya is handcrafted and made exclusively to the measurements and specifications provided by the customer. As all orders are custom-made, we kindly ask customers to review their measurements and order details carefully before placing an order.
No Refunds
Due to the personalized nature of our products, we do not offer refunds once an order has been confirmed and production has begun.
However, if there is an issue resulting from an error on ZINA’s side or if the item does not match the specifications confirmed in your order, please refer to the “Our Responsibility” section below.
No Exchanges
As each abaya is made specifically for the customer, we do not accept exchanges for size, fit, color preference, change of mind, or incorrect measurements provided by the customer.
Order Changes & Cancellations
Customers may request changes or cancellations within 12 hours of placing an order. After this window, production will begin and orders cannot be modified or cancelled.
Our Responsibility
If an item is received with a manufacturing defect or does not match the specifications confirmed in the order, please contact us within 48 hours of delivery with photos of the issue.
If the issue is confirmed to be on ZINA’s side, we will repair, replace, remake the abaya, or offer a refund at our discretion, at no additional cost to the customer.
Measurement Responsibility
Customers are responsible for providing accurate measurements. ZINA is not responsible for fitting issues resulting from incorrect measurements submitted at the time of purchase.
ZINA reserves the right to update this Refund and Returns Policy at any time to maintain service quality and customer satisfaction. We are committed to offering fair solutions and dependable support for every order placed through our store.
